Common queries answered
Frequently asked Questions
Go to My Account > Orders and click on the Track Order put your order number to review the status of your order along with the tracking information.
You can Track your Order by Click Here
Read our Shipping FAQs for delivery related info and timelines.
We usually process and dispatch all orders within 1 business day and the standard delivery time is 1-3 days for MUMBAI or 3-5 days for the rest of India.
Orders are usually delivered the fastest in A-1 metro cities like Delhi, Mumbai, Bangalore, Kolkata, Chennai, Hyderabad, Ahmedabad, followed by other areas.
(working days exclude National Holidays and Sundays)
The delivery timelines shared above are based on the average timelines of all our previous orders history and you are most likely to receive it within that timeline. We do our best to expedite the shipping for all orders, however, it’s possible that occasional delays may sometimes happen on a case to case basis.
Please note that Aarogyacbd.com is not liable for any shipping delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as: recipient was unavailable or un-contactable, incorrectly addressed orders, weather conditions and so on. We will try our best to notify customers of the delay in such situations
You can find tracking link by navigating to My Account > Orders.
The tracking link will be available only when the order is about to dispatch and shipment is created with the courier company.
In rare cases of transport damage,
- If you found the carton box damaged/tampered or without the Aarogyacbd.com branded tape, please reject it at delivery (even if its a prepaid order) and notify us on chat/email and we will take further action and refund you if necessary.
- For all claims related to receiving a damaged product, we advise you to share video evidence of unboxing and the issue. We will not be able to entertain claims of a damaged product without video proof at the time of unboxing.
Pre-Paid: Credit Cards, Debit Cards, Net Banking, Digital Wallets, UPI as accepted by PayU or CC Avenue .
What is a Payment Gateway?
Payment Gateways are online payment processors who accept and validate Internet payments via Credit Card, Debit Card, Net Banking, ATM-cum-Debit Card, Digital and Mobile Wallets, UPI, Mobile Payment and Cash Card modes from the end customers in real-time. They provide a secure link between our website, various issuing institutions, acquiring Banks and the payment gateway providers.
Aarogyacbd.com has partnered with RazorPay for accepting online payments.
Once you are on the checkout page, simply add and apply the coupon you want to use.
Can I club two coupons in one purchase?
Multiple coupons cannot be applied at the same time.
We would be happy to issue Return, Refunds or Replacements within 7 days of order delivery on the rare occasion of a mistake attributable to us including the Wrong Item Delivered, Transport Related Damage, Ordered Item Unavailable or Order Undeliverable.
To be eligible for it, your item must be unused, unopened and in the same condition that you received it in. It must also be in the original packaging.
Note: Freebie items are strictly non-returnable, non-refundable and non-replaceable.
What happens if I receive a fake product?
Please be informed that at aarogyacbd.com, we do not have any 3rd party sellers.
This means that 100% of the products listed on our website are fulfilled directly by us in our own warehouse only. Due to this, We/You do not have to rely on anyone else for sending an authentic product.
Since all the products are fulfilled & delivered by Aarogyacbd.com only, and we are the official, authorized and certified distributor/seller of all the brands that we sell, there is no possibility of you receiving a fake product.
If you need help with authenticity verification, it can be done by directly contacting the brand customer care and sharing product images/batch number.
What happens if the product is close to expiry?
We usually keep the freshest of all stocks here as we receive new stocks on a weekly basis from most brands, so you should not worry about receiving a near expiry product.
For products that have 18 months or more of shelf life, 4 months or less remaining is considered as “near expiry” and for products that have 12 months to 18 months of shelf life, 2 months or less remaining is considered as “near expiry”.
We may occasionally sell products that are close to expiry on special offers or in “clearance sale” section, however, the expiry date will be clearly mentioned in such cases if the product is “near expiry”.
What happens if the product is damaged during transportation?
In rare cases of transport damage,
- If you found the carton box damaged/tampered or without the Aarogyacbd.com branded tape, please reject it at delivery and notify us on chat/email and we will take further action.
- For all claims related to receiving a damaged product, we advise you to share a video
evidence of unboxing and the issue. We will not be able to entertain claims of a damaged product without a video proof at the time of unboxing.
What happens if I got a notification that my order was marked as delivered, but I never received it?
In an extremely rare an unlikely scenario like this, we require you to inform us within 2 days of receiving the notification of order being complete so that we can take necessary action with the courier / delivery person and resolve the case.
How will my refund be processed once I return an item?
If you have paid using razorpay, Instamojo for payment then we will reverse the payment in the same account that you paid from.
In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.
Optionally we may also issue the refund in Store Credit with your consent.
How long does it take to process refunds?
We issue refunds within 3 days on our end. Your bank can take up to 7 days to process it.
We share your personal information only with few of our trusted partners including the courier company, payment gateway and order tracking partner. Sharing of this data is necessary in order to fulfill your order. We will do our best to always protect your personal information.
1. WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone number, email address, billing, order history, feedback, about your visits to and use of aarogyacbd.com (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation etc.
Email /SMS (if applicable): With your permission, we may send you emails or SMS about your order, our store, new products, and other updates.
How do you get my consent?
When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, we imply that you consent to us collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at email@example.com or mailing us at: Haware Fantasia Business Park F-131, First Floor, Neno Wing Fantasia Business Park, Plot No. 47, Vashi Flyover, Sector 30A, Vashi, Navi Mumbai, Maharashtra 400703
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
If you choose a direct payment gateway to complete your purchase, then the payment gateway stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) and adheres to the highest security standards. For more info on security, we suggest you to directly contact the payment gateway you that you would like to choose .
5. THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
The Website may be linked to the website of third parties, affiliates, and business partners. We have no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through our Website. The inclusion of any link on the Website does not imply that We endorse the linked site. The user may use the links and these services at User’s own risk.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Any information that we collect and store that is personally identifiable is protected using appropriate means, and aarogyacbd.com is not responsible for any unauthorized access or use by third parties.
If you provide us with your credit card, net banking, UPI, mobile wallets or any other online payment information, the information is encrypted with the payment gateway provider only and not by us.
7. AGE OF CONSENT
By using this site, you represent that you are at least the age of majority, or that you are the age of majority you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at firstname.lastname@example.org